Legal
Complaints
If something has gone wrong, we want to know so we can put it right.
Last reviewed: October 2026
How to complain
Email info@vindo.co.uk, or write to us at 24 Brookside Business Park, Stone, Staffordshire ST15 0RZ. Tell us what happened, when, and what you would like us to do.
What happens next
- We acknowledge your complaint within three working days.
- A director investigates it.
- We send you a full response within 20 working days. If we need longer, we tell you why and when to expect it.
If you are not satisfied
Reply to our response and ask for your complaint to be reviewed by a different director.
Complaints about personal data
See the complaints section of our privacy notice.